🎯 Career Objective
Operations Analyst and Automation Expert seeking to leverage 15+ years of telecom domain expertise, advanced data analytics capabilities, and proven track record in building cost-effective automation solutions. Eager to contribute to operational excellence, process optimization, and data-driven decision-making through analytical insights and critical thinking in a dynamic enterprise environment.
👨💼 Professional Summary
Accomplished Operations Analyst with over 15 years of experience in the Telecom industry, specializing in Credit Control, Revenue Assurance, and Billing Operations with Tata Group companies. Expert in managing end-to-end credit control lifecycle including dunning, disconnection, restoration, and fraud management with strong attention to detail. Self-taught automation developer who built 20+ automation tools including enterprise-level systems and reporting solutions using MS Access, VBA, and SQL—eliminating 100% of external development costs while improving team efficiency by 40%+. Proficient in data analytics, performance evaluation, and identifying trends in large data sets through comprehensive research and analysis.
15+
Years Experience
20+
Automation Tools
100%
Cost Savings
40%
Efficiency Gain
100K+
Records Processed
6
Awards Won
⚡ Core Competencies
Operations Excellence
- Credit Control & Collections Management
- Billing Operations & Invoice Validation
- Revenue Assurance & Leakage Prevention
- Service Request Lifecycle Management
- Fraud Detection & Risk Mitigation
Process Automation
- In-House Application Development
- Workflow Optimization & Automation
- Zero-Budget Solution Implementation
- Critical Thinking & Problem-Solving
- Programming Languages & Technical Skills
Data Analytics & Reporting
- MIS Reporting & Dashboard Development
- Data Analytics & Trend Identification
- Performance Evaluation & Metrics Tracking
- Large Data Set Analysis & Management
- Business Presentations & Performance Reviews
Professional Skills
- Cross-Functional Team Coordination
- Process Optimization & Security
- Detail-Oriented & Accuracy Focused
- Creative Solution Development
- Analytical & Research Capabilities
🛠️ Technical Proficiency
Technical Skills Overview
MS Access
VBA Programming
SQL Server
Excel Advanced
Database Design
Data Automation
Google Apps Script
AI-Powered Development
Report Generation
Dashboard Development
Email Automation
Data Analytics
Programming Languages
MS Office Suite
Computer Proficiency
Data Security
💼 Professional Experience
Assistant Manager - Risk & Control Management
Tata Teleservices Limited (TTSL)
AUG 2015 - SEP 2025 | Pune, Maharashtra
- Executed and monitored end-to-end Credit Control processes including dunning, disconnection, restoration, and fraud management across enterprise segments
- Executed Address Verification/Credit Verification (AVCV) processes, reducing fraud incidents through automated risk profiling and data analytics
- Built and maintained 20+ automation tools including enterprise-level systems (DEDUPE-IO, SRT Tracker, RCMS) and reporting solutions, eliminating 100% external development costs
- Processed 100K+ customer records daily through automated validation and risk profiling systems, analyzing large data sets to identify trends and performance patterns
- Collaborated cross-functionally to resolve system and process-level issues and ensure OSS-BSS system synchronization
- Applied critical thinking and problem-solving skills to evaluate operational performance and develop innovative automation solutions
🏆 Key Achievements
- Hi-Filler Award: For developing DEDUPE-IO risk profiling system reducing fraud and credit risks
- ICON Award: For developing SRT Tracker, achieving 40% operational efficiency improvement and ensuring SLA compliance
- Cost Savings: Eliminated external development resources, saving hundreds of thousands in IT budget
Executive - Billing & Revenue Assurance
Tata Communications Limited (TCL)
APR 2010 - AUG 2015 | Pune, Maharashtra
- Conducted daily Geneva-Metasolv reconciliations using data analytics to identify provisioning-billing mismatches and prevent revenue leakage
- Automated key MIS reports using Excel VBA and MS Access, reducing manual effort by 75% through programming languages and technical skills
- Self-learned VBA, SQL, and MS Access to address team's automation needs in absence of IT budget, demonstrating strong problem-solving abilities
- Handled billing exceptions, waiver approvals, and collection reconciliations
- Created and distributed regular billing MIS reports for performance monitoring and strategic reviews
- Designed and delivered billing performance presentations for management review meetings
🏆 Key Achievements
- On-Roll Conversion: Achieved permanent status within 18 months—significantly faster than typical
- Hi5, BRAVO & Performance Excellence Awards: For innovative automation solutions and creative problem-solving
Billing Executive - Revenue Assurance
Tata Communications Limited (TCL) via Lobo Staffing Solutions
OCT 2008 - APR 2010 | Pune, Maharashtra
- Performed billing operations and revenue assurance activities for enterprise clients with strong attention to detail
- Performed invoice validation, data reconciliation, and exception management ensuring accuracy in all processes
- Executed OSS-BSS circuit migration reconciliation (Viznet to Metasolv) and cross-validation to ensure system alignment
- Demonstrated proficiency with computers and MS Office applications for daily operational tasks
🏆 Awards & Recognition
2020
Hi-Filler Award
Tata Teleservices Limited
For developing DEDUPE-IO risk management system that reduced fraud incidents by 90% through automated customer eligibility verification
2016
ICON Award
Tata Teleservices Limited
For SRT Tracker innovation achieving 40% operational efficiency improvement and ensuring 100% SLA compliance
2014
Hi5 Award
Tata Communications Limited
Recognized for automation of bulk email with attachment
2013
BRAVO Award
Tata Communications Limited
Recognized for automation that helped the team get real-time information of Circuits
2011
Performance Excellence Award
Tata Communications Limited
Recognized for automating reporting for recurring billing and exception report generation
2010
Rapid On-Roll Conversion
Tata Communications Limited
Achieved permanent employee status within 18 months - significantly faster than typical conversion timeline
🚀 Key Automation Projects
DEDUPE-IO Risk Management System
Enterprise risk profiling system that reduced fraud incidents through automated customer eligibility verification and risk assessment using 6-month payment history analysis.
View Project Details →
SRT Tracker
Service request management system with intelligent task allocation, real-time SLA monitoring, and automatic priority escalation achieving 40% operational efficiency improvement.
View Project Details →
💬 Professional Testimonials
"Arjun's automation solutions transformed our AVCV team's efficiency. His DEDUPE-IO system reduced fraud incidents by 90% and saved hundreds of hours in manual verification work. His ability to understand complex business processes and translate them into effective automation tools is exceptional."
— Deputy General Manager : Deepak Kak, Tata Teleservices Limited
"The SRT Tracker system developed by Arjun eliminated our manual task allocation headaches. The 40% efficiency gain was measurable and immediate across the entire team. His self-taught technical skills and problem-solving approach delivered enterprise-grade solutions without any external development costs."
— Vice President : Ravi Vijayraghwan, Tata Teleservices Limited
📋 Note: Written endorsements and professional references available upon request from current and former managers at Tata Group companies.
🎓 Education & Certifications
Bachelor of Engineering (B.E.) - Computer Science
Pt. Ravi Shankar Shukla University, Raipur, Chhattisgarh
2001 - 2006 | Full Time | Score: 61%
Class XII (Higher Secondary)
Madhya Pradesh Board
1999 | Score: 54%
Class X (Secondary)
Madhya Pradesh Board
1997 | Score: 48%
ITIL Foundation Certificate
TÜV SÜD
September 2013
Certified in IT Service Management best practices and framework. Covers service lifecycle, processes, and continual service improvement methodologies.
PMP Certification Training
Triumph Systems
November 2013
Completed Project Management Professional certification preparatory course covering PMI standards, project lifecycle management, risk management, and best practices in project execution.
Self-Taught Technical Skills
2010 - Present
- MS Access & VBA Programming (Advanced)
- SQL Server & Database Management
- Google Workspace Automation (Apps Script)
- AI-Powered Application Development
- Process Automation & Workflow Optimization
🎓 100% Self-Taught Developer | Zero Formal Training | Real-World Problem Solver